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Use this template to dispute a decision made by your car insurance company.
Tips for using this template
Your name as it appears on the policy
Your full postal address including postcode
The date you are writing the letter
Name of your insurance provider
Their complaints department address
Your insurance policy number
Your claim reference number (if applicable)
What you are disputing and why
What outcome you want
Disclaimer: This template is provided for informational purposes only. Insurance complaints should follow your insurer's official complaints procedure.
We'll email you a PDF of your completed letter
[YOUR_NAME] [YOUR_ADDRESS] [DATE] Complaints Department [INSURANCE_COMPANY] [INSURANCE_ADDRESS] Dear Sir/Madam, RE: Formal Complaint Policy Number: [POLICY_NUMBER] Claim Number: [CLAIM_NUMBER] I am writing to make a formal complaint regarding the above matter. DETAILS OF COMPLAINT [DISPUTE_DETAILS] RESOLUTION SOUGHT [RESOLUTION_SOUGHT] I have enclosed copies of relevant documentation to support my complaint. Please acknowledge this complaint within 5 working days and provide a final response within 8 weeks as required by the Financial Conduct Authority. If I am not satisfied with your response, I will refer this matter to the Financial Ombudsman Service. Yours faithfully, [YOUR_NAME]
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