Is the Car Dealer Complaint Letter free?

Yes, this letter template is completely free to use. Fill in your details, preview the letter, and get it sent to your email as a PDF.

How do I use the Car Dealer Complaint Letter?

Fill in the required fields with your details, preview the completed letter, then click "Get Letter via Email" to receive a ready-to-send PDF.

Will this template work for my situation?

The vehicle has faults that weren't disclosed. The car doesn't match its description. You want to reject the vehicle or request repairs. The dealer is refusing to honour consumer rights.

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Car Dealer Complaint Letter

Use this template to complain about a problem with a vehicle purchased from a dealer.

When to use this template

The vehicle has faults that weren't disclosed
The car doesn't match its description
You want to reject the vehicle or request repairs
The dealer is refusing to honour consumer rights

Tips for using this template

You have 30 days to reject a faulty vehicle for a full refund
After 30 days you must give the dealer one chance to repair
Keep all documentation and evidence of faults
Consumer Rights Act 2015 protects your rights

Fill in your details

0/11 completed

Your Full Name*

Your name as it appears on the purchase

Your Address*

Your full postal address including postcode

Today's Date*

The date you are writing the letter

Dealer Name*

Name of the dealership

Dealer Address*

The dealership address

Vehicle Registration*

The vehicle registration number

Vehicle Details*

Make, model, and year of the vehicle

Purchase Date*

When you bought the vehicle

Purchase Price*

How much you paid

Problem Details*

Description of the fault or issue

Remedy Sought*

What you want the dealer to do

Disclaimer: This template is provided for informational purposes only. Your specific rights depend on when you bought the vehicle and the nature of the fault.

Fill in all required fields (0/11)

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Letter Preview

[YOUR_NAME]
[YOUR_ADDRESS]

[DATE]

[DEALER_NAME]
[DEALER_ADDRESS]

Dear Sir/Madam,

RE: Complaint - Faulty Vehicle
Vehicle: [VEHICLE_DETAILS]
Registration: [VEHICLE_REG]
Date of Purchase: [PURCHASE_DATE]
Purchase Price: [PURCHASE_PRICE]

I am writing to make a formal complaint about the above vehicle which I purchased from you.

DETAILS OF PROBLEM

[PROBLEM_DETAILS]

CONSUMER RIGHTS

Under the Consumer Rights Act 2015, goods must be:
- Of satisfactory quality
- Fit for purpose
- As described

The faults described above mean the vehicle does not meet these requirements.

REMEDY SOUGHT

[REMEDY_SOUGHT]

Please respond within 14 days. If I do not receive a satisfactory response, I will:
- Report this matter to Trading Standards
- Consider alternative dispute resolution
- Take legal action if necessary

Yours faithfully,

[YOUR_NAME]

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